We value your privacy and understand that you may want to adjust the communications you receive from us. You can easily opt out of our marketing messages at any time using the methods below.
How to Unsubscribe
From Marketing Emails:
- Open any promotional or marketing email you have received from heySlim.
- Scroll to the bottom of the email and locate the "unsubscribe" link.
- Click on this link to be automatically removed from our marketing email list.
From Marketing SMS Messages:
- Open the marketing text message you received from us on your mobile phone.
- Reply to the message with the single word STOP.
- You will receive a confirmation message and will be unsubscribed from all future marketing texts.
What Happens When You Unsubscribe?
Once you unsubscribe, you will no longer receive promotional materials, special offers, newsletters, or other marketing content from us through the channel you opted out of (email or SMS).
Important Note About Service Messages
Please be aware that unsubscribing from marketing communications does not affect essential, non-promotional messages related to your account and treatment. You will continue to receive:
- Transactional emails, such as order confirmations and dispatch notifications.
- Important updates about your account, prescription, or treatment plan.
- Direct communications from our clinical and support teams in response to your queries.
Your choice to unsubscribe from marketing will not impact the care you receive. Our team is always here to support you on your journey.